top of page
Gaming Gear

CV

Professional Experience

Highly sociable and dedicated IT Creator (CX, CAD, Community, Tech) with an interest in anything Creative and/or Social.

 

A strongly motivated personality that will always strive towards creating the best situation for everyone involved. With a team-player, result driven, self-sufficient drive, I'll always do everything in my power to make sure that the job is done in the best way possible, to create the best end-result.

Technical Writer | Team Lead | UX Designer | IT Specialist

Technical professional with experience leading IT support teams, producing technical documentation, coordinating with cross-functional stakeholders, and translating complex technical concepts into clear, structured information. 

Strong background in UX design, software development, and enterprise IT support provides a unique ability to understand both the technical details and the end-user perspective. Passionate about creating documentation that is accurate, accessible, and easy to use

Core Skills

Education

Code Bachelor's Degree in Information Technology - IT Design (2017)

​

Technical IT

  • Technical Communication

  • Cross-team collaboration

  • Team leadership

  • Analytical thinking

  • Structured problem solving

  • Process improvement

Documentation

  • Technical documentation

  • Knowledgebase creation & management

  • User documentation

  • Process documentation

  • Standard operating procedures (SOP)

  • Wireframing

  • User Flows

  • Information architecture

Development

  • HTML

  • CSS

  • Javascript

  • React

  • C#

  • SQL

  • XML

  • GIT

  • Figma

  • Adobe

  • Network

Team Lead Full Stack Support

Teceze / Ongoing

Leading the daily operations of a distributed IT support team delivering services for international customers. Acting as the primary point of contact between customers, engineers, and internal management while coordinating hands-on technical support.

Key responsibilities:
• Coordinating daily operations and workload across the support team.
• Acting as the technical escalation point for complex incidents.
• Producing and maintaining internal documentation, troubleshooting guides, and knowledgebase articles.
• Working closely with customers, engineers, and vendors to translate technical issues into structured documentation and actionable procedures.
• Ensuring SLA compliance and service quality. 
• Supporting onboarding and training of new technicians.
• Coordinating communication between customer, management, cross-team, and support engineers.
• Identifying recurring issues and improving support processes.

Technical Documentation • Process documentation • Knowledge management • Cross-function communication • Incident management • Microsoft 365 • Azure Active Directory • Windows 10/11 • macOS • Network• DHCP • DNS • VPN • Hardware • Remote Support

Technical Writing & Structured Documentation

Tech writing & Knowledge development / Ongoing

Created and maintained internal technical documentation, troubleshooting guides and onboarding & technical educational material used by both developers and customers to improve consistency, reduce resolution times, and increase knowledge sharing

Professional Experience

IT Consultant

Various projects / 2020-Present

Consultant work as IT Technician, working with a variety of systems, vendors, customers & users.

• UI/UX design & Frontend development • Community creation & management. • Technical troubleshooting and system support • IT education and user training. • Documentation & process improvement. • System administration & testing. • Community creation & management.

In addition to operational support, I have worked across infrastructure and solution-oriented tasks including frontend-development, network troubleshooting, backend-oriented configuration, structured requirement analysis, and system testing activities. 

UI/UX Designer & Community Management

Fonts LLC / 2019-2021

Lead community manager & UI/UX designer for the global mobile app Fonts LLC.

• Designed and iterated features based on user research and insights. • Collaborated closely with developers and product stakeholders. • Participated in backlog refinement in agile workflows. • Balanced brand consistency with usability improvements. • Contributed to UX copy and in-app communication clarity.

IT Technician

Various projects / 2019-2021

Designed and improved digital products through combining UX methodology with frontend implementation systems.

• Produced Wireframes and interactive prototypes. • Designed user interfaces. • Improved user flow through user feedback. • Worked cross-team with developers and management. • Documented design decisions and interaction flows. • Built frontend solutions in modern web technologies.

IT Technician

Experis IT / 2016-2019

Worked in enterprise environments supporting client infrastructure and internal IT operations.

• Performed network-related troubleshooting in Windows-based enterprise environments. • Supported connectivity issues, client configuration, and backend-related incidents. • Worked with requirement gathering and solution discussions for infrastructure-related changes. • Participated in workshops and collaborated with backend and system teams. • Structured documentation to ensure operational continuity. • Managed escalation process across technical tiers.

Technical Community Work

Tetiko / 2023

Assisted, executed, and partook in educational work within a gathering space for people interested in IT.

• Assisted in technical learning projects related to infrastructure and CAD environments. • Troubleshooting connectivity and configuration issues in small lab environments. • Hardware setup, device wiring, local network connectivity.

Achievements

Items that may not fit into the other headers but are still relevant, such as hobbies.

Server Management

I am acting as Administrator, creator, and community manager in various Discord servers. Most of them from my part-time work as a Server designer, with a few of note:

​

Fireteam Ragnarök: A online community started around Bungies game Destiny 2, but we have since then grown to encompass most games out there. I'm both creator, designer, and administrator of this server with 350+ members, as well as event coordinator for the in-person meetups we aim to host yearly.

​

Digital Tabletops: A community I created with a friend with the purpose of hosting Tabletop roleplaying games during the pandemic (D&D, Cyberpunk 2020, Mutant: År noll, Kult, Call of Cthulhu etc.). We've currently got 3 active games, as well as a few on a break pending player availability.

​

The Cheese Factory: One of the first servers I made professionally, belonging to a Twitch-streamer and their community (currently 100+ members). I've stayed on to assist with community management, server administration and general moderator.

Game Development

In my spare time, I enjoy developing games with my friends, some of note:

Adals Vikingar, Damnific Entertainment

  • Concept, Level, Game Designer

  • QA lead

  • Winner of Swedish Game Awards Best Narrative 2015

TWO:31, Booted Interactive

  • Level Designer, Encounter Designer

  • C#, Unreal Engine 4

Old World, Cake Slice Studio

  • Concept, Level, Game Designer

  • UI/UX Design

  • C#, Unity3D

aDOORable, No Studio

  • Level, Game, Encounter Designer

  • C#, Unity3D

bottom of page